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Frequently Asked Questions

Have questions? We have answers. Search below or browse through different categories.

General Questions

What are your business hours?

Our business hours are Monday to Friday from 7:00 AM to 9:00 PM, and Saturday & Sunday from 9:00 AM to 5:00 PM.

Do you offer delivery services?

Yes, we offer delivery services nationwide. Delivery costs vary depending on location and order size.

How can I track my order?

After confirming your order, we will send you an email containing your tracking number and a link to track your shipment. You can also contact us at +1 (773) 571-8254 for further assistance.

Wholesale & Pricing

What is the minimum wholesale order?

No minimum order required. We are a business-to-business (B2B) supplier and do not offer consumer direct sales

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Do you offer discounts for repeat customers?

Yes, we offer discounts. Contact our sales team to learn more about our ongoing promotions.

Can I request samples before wholesale purchase?

We offer samples for purchase to help with your evaluation process. You are also welcome to schedule an appointment to view our products in person at our showroom.

Products & Inventory

Can I visit the showroom to see products in person?

Yes, we welcome you to visit our showroom at 2359 E. Devon Ave, Elk Grove Village, IL 60007 during business hours. We recommend booking an appointment in advance to ensure the best possible service.

How long do custom orders take?

We love creating unique products for our partners. Custom projects require a Minimum Order Quantity (MOQ) and have a production lead time of approximately 6-8 weeks from final design confirmation.

Can I return or exchange products?

Yes, we accept returns and exchanges within 14 days of receiving your order, provided the products are in their original condition and unused. Some products have different return policies.

Payment & Accounts

What payment methods do you accept?

We accept credit cards, bank transfers, and checks

How can I open a wholesale account?

To open a wholesale account, please fill out the application form on our website or contact our sales team at +1 (773) 571-8254. We will review your application and contact you within 2-3 business days.

Do we require tax exempt certificate?

Yes, please submit your tax exemption certificate when opening an account to receive appropriate tax exemptions.

Didn't find your answer?

Our support team is ready to help you with any inquiry